Mattishall Golf Club (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your information when you use our website or contact us.

1) Who we are (Data Controller)

Mattishall Golf Club
South Green, Mattishall, Dereham, Norfolk, NR20 3JZ (UK)
Company No: 05405751
Email: info@mattishallgolfclub.co.uk

Phone: 01362 850111

If you have any questions about this policy or how we use your data, contact us using the details above.

2) What personal data we collect

We may collect the following types of information:

A) Information you provide to us

Enquiries / contact forms: name, email address, phone number, and message content.

Newsletter sign-up: first name, last name, email address.

Membership enquiries (via enquiry form/calls/emails): name, contact details, and any information you include in your message.

B) Booking-related information (via third parties)

When you book tee times or other activities, you may be redirected to third-party booking systems (see section 6). Those providers will collect and process booking and payment-related details as part of delivering their services.

C) Technical data

Basic technical information such as IP address, browser/device information, and how you navigate the site (typically via cookies and similar technologies). See section 8.

3) How we use your personal data

We use your information to:

Respond to enquiries and provide requested information (e.g., lessons, events, facilities, membership).

Send newsletters/updates if you sign up (news, tips, offers).

Administer membership enquiries and communicate with you about joining the club.

Operate and improve our website, including security, troubleshooting, and performance.

4) Lawful bases for processing (UK GDPR)

We rely on one or more of these lawful bases:

Consent – where you opt in to marketing (e.g., newsletter sign-up). You can withdraw consent at any time.

Contract – where processing is necessary to provide a service you request (e.g., handling arrangements connected to your booking or enquiry).

Legitimate interests – to run our club and website effectively, respond to enquiries, prevent fraud, and improve services (balanced against your rights).

Legal obligation – where we must comply with legal or regulatory requirements.

5) Marketing preferences

If you join our newsletter, we’ll send you emails about club news, tips and offers.
You can unsubscribe at any time using the link in the email (or by emailing us).

We do not sell your personal data to third parties.

6) Sharing your data (third parties)

We may share your information with trusted service providers where needed to operate our services, such as:

Website hosting, security and maintenance providers

Email/newsletter platform providers (to send newsletters you opt into)

Booking platforms you use to make reservations

Third-party booking platforms (important):

Tee time bookings use BRS Golf booking pages.

Other online bookings linked from our site (e.g., simulators / mini golf / lessons) may use ProAgenda links.

When you click through to any third-party booking website, that provider becomes responsible for how they process your data on their platform. You should review their privacy information directly on those sites.

7) International transfers

Some of our service providers (e.g., email platforms, analytics, booking providers) may store or process data outside the UK. Where this happens, we ensure appropriate safeguards are in place (such as adequacy regulations or UK-approved contractual protections).

8) Cookies and similar technologies

Our website may use cookies and similar technologies to:

enable core site functionality,

remember preferences,

measure site performance/usage,

and improve user experience.

Some cookies may be set by third-party services embedded on the site (for example, map links or booking integrations).

Managing cookies: You can control cookies through your browser settings. If you disable cookies, parts of the site may not function as intended.

(Tip: if you use any non-essential cookies like analytics/marketing, you should use a cookie banner that allows users to accept/reject them.)

9) How long we keep your data

We keep personal data only for as long as necessary:

Enquiry data: typically kept for a reasonable period to manage and follow up on requests.

Newsletter data: kept until you unsubscribe or we stop sending newsletters.

Records required for legal/accounting reasons: retained for the legally required period.

10) Your data protection rights

Under UK GDPR, you have rights including:

Access – request a copy of your personal data

Rectification – correct inaccurate or incomplete data

Erasure – request deletion (where applicable)

Restriction – limit how we use your data (where applicable)

Objection – object to processing based on legitimate interests or direct marketing

Data portability – receive certain data in a portable format

Withdraw consent – where processing is based on consent (e.g., newsletter)

To exercise your rights, contact us at info@mattishallgolfclub.co.uk
.

11) Security

We take appropriate technical and organisational measures to protect your personal data. However, no online system is 100% secure, and you share information at your own risk.

12) Children’s privacy

Our website is not intended to collect personal data from children without appropriate parental/guardian involvement. If you believe a child has provided personal data to us, please contact us.

13) Complaints

If you’re unhappy with how we’ve handled your data, please contact us first so we can try to resolve it.

You also have the right to complain to the UK’s supervisory authority: the Information Commissioner’s Office (ICO).

14) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.